💰 Refund Policy

🌿 Return & Refund Policy – Zulfer Oils

At Zulfer Oils, hum apne customers ko best quality herbal hair care products provide karne ki koshish karte hain. Agar aap apni purchase se completely satisfied nahi hain, to hum aapko ek simple aur transparent return & refund process offer karte hain.

🔄 Returns, Refunds, Cancellations & Exchanges

📦 Step-by-Step Process

Step 1: Return Request

Agar aapko incorrect, damaged, expired ya incomplete product milta hai, to aap delivery ke 7 days ke andar return request raise kar sakte hain.

📧 Email: support@zulferoils.com
Ya phir aap customer support chat ke through bhi contact kar sakte hain.

👉 Damaged ya missing item ke case mein request 2 days ke andar submit karni hogi.

Step 2: Review Process

Humari team aapki request ko 2 working days ke andar review karegi.

Step 3: Pickup Arrangement

Agar request approve ho jati hai, to hum courier partner ke through reverse pickup arrange karenge.

Step 4: Self Shipping (if required)

Agar aapke area mein pickup available nahi hota, to aap product ko khud ship kar sakte hain.

👉 Shipping charges aapko refund kar diye jayenge (UPI / Bank Transfer / Wallet).

Step 5: Verification & Refund/Replacement

Product receive hone ke baad hum quality check karenge aur phir:

✔ Replacement
ya
✔ Refund

process kiya jayega (stock availability ke according).

🚫 Return Accept Hone Ke Conditions

Return sirf in cases mein accept hoga:

  • Wrong product delivered
  • Damaged product received
  • Expired product received
  • Missing items in order

❌ Return Not Accepted Conditions

Return/replacement accept nahi hoga agar:

  • Product use ho chuka ho
  • Packaging missing ho
  • Request 7 days ke baad ki gayi ho
  • Damage report 2 days ke baad kiya gaya ho

📦 Return Processing Time

  • Pickup: 5–7 business days
  • Quality check: After receiving product
  • Final decision: Refund or replacement approved after inspection

❌ Order Cancellation Policy

Aap apna order “Ready to Ship” se pehle cancel kar sakte hain.

👉 Cancel option aap apne order page se use kar sakte hain.

Zulfer Oils kisi bhi order ko verification ya operational reasons ki wajah se cancel kar sakta hai.

💰 Refund Policy

💳 Prepaid Orders

Refund original payment method par transfer kiya jayega (UPI / Bank / Card)
⏱ Time: 7 business days

🚚 COD Orders

COD orders ke liye aapko apne bank ya UPI details provide karni hongi
⏱ Time: 7–10 business days

⏳ Refund Time Duration

  • Cancelled order: 7 business days
  • Returned product: 10–14 business days after QC approval

🔁 Partial Returns

Yes, aap apne order ke individual products return kar sakte hain agar woh eligibility criteria meet karte hain.

📞 Contact Us

Zulfer Oils Customer Support
📧 Email: support@zulferoils.com
🌐 Website: www.zulferoils.com

💚 Final Note

Hum apne customers ka trust sab se zyada value karte hain aur har case ko fair aur transparent way mein handle karte hain.